Help and Troubleshooting
Try these first. Plenty of problems have a simple cause you can fix yourself in a few minutes, and the guides tell you plainly when to stop.
Guides
- What to Do When Your Computer Has a ProblemSeven steps to take when a computer.
- How to Troubleshoot a Desktop ComputerStep-by-step checks for a desktop computer that will not turn on.
- How to Troubleshoot a LaptopStep-by-step checks for a laptop that will not turn on.
- How to Troubleshoot an Office ServerSafe first checks when an office server is down.
- How to Troubleshoot Storage DevicesSafe checks for an external drive or USB stick that is not showing up.
Three rules before you start
- Save what matters first. If the computer still runs, copy your important files somewhere else before you try anything.
- Stop if a drive makes noise. Clicking or grinding means switch off, not try again.
- Unplug before you open anything. And never open a power supply.
Laptop problems explained
- Laptop Keyboard and Mouse Problems
- Laptop Screen Problems
- Laptop Error Messages
- Laptop Data Loss Situations
- Laptop Hard Drive Issues
- Laptop Motherboard Problems
Questions
Are these guides free to use?
Yes. Try them before you book anything.
What if the guide does not fix it?
Call (213) 986-4855 or book online. Tell us what you tried, and we pick up from there.
Will I make things worse?
Not if you follow the steps and stop where the guide says stop. Each guide lists what not to do.
Book a visit or a pickup
Call us or book online and tell us the make, the model and what is going wrong. For IT support a technician comes to your home or office. For a repair we pick the computer up from your door, fix it at our own workshop in Burbank and bring it back. We have no storefront, so there is nowhere to drop a machine off. Outside our area, you can mail it to us.