Managed IT Services and On-Site Support
Creative IT USA works as a managed service provider (MSP) for small businesses: we monitor, maintain and secure your IT every day, and send a technician to your office when hands are needed.
What a managed service provider does
An MSP takes responsibility for your IT as a whole, for a fixed monthly fee, in place of being called out one fault at a time. We watch the computers, the network, the cloud accounts and the backups, keep them updated and secure, and deal with problems, usually before your staff notice them.
What we manage
- Managed IT services: monitoring, updates, accounts and regular visits
- Networks and Wi-Fi
- Microsoft Azure and Amazon AWS
- Backup and disaster recovery
- Cybersecurity
- Hardware and software
- Everything a small office needs, in one place
On site when it matters
Most MSPs work only by remote control. We also come to you. A technician is in your office for the jobs that need one: a new hire, a network fault, an office move, a server that will not boot.
Not ready for a plan?
You can still call us for a single visit and pay for that visit. Many clients start that way and move to a managed plan once they see what was being missed.
More on IT support
- Small Business IT
- Managed IT Services
- Networks
- Azure and AWS
- Hardware and Software
- Backup
- Cybersecurity
Questions
What is an MSP?
A managed service provider: an outside company that runs your IT for a monthly fee, so you do not need an IT employee.
How is that different from calling someone when things break?
Break-and-fix is paid by the hour and starts after the damage. A managed plan is a fixed fee and is aimed at stopping the breakage.
Do you support businesses or home users?
Managed plans are for businesses. Home users can book on-site visits and repairs.
Can you work remotely?
Yes, for monitoring, software, accounts and cloud problems. Hardware and network faults usually need a visit.
Which areas do you cover?
The United States, Canada and Central and South America. Managed IT, security and support are delivered remotely, and storage for data recovery is shipped to us from anywhere in the Americas. On-site visits: see Los Angeles.
Book a visit or a pickup
Call us or book online and tell us what is going wrong. We work with businesses across the United States, Canada and Central and South America: managed IT, security and support are delivered remotely, and drives, servers and NAS units for data recovery are shipped to us from anywhere in the Americas. We have no storefront, so there is nowhere to drop a machine off.