Laptop Keyboard and Touchpad Problems
Keys that stick, repeat or do nothing, and a pointer that jumps or freezes: these are usually cheap to fix, and occasionally a sign of something else.
What causes them
- Crumbs, dust or liquid under the keys
- A worn or damaged keyboard ribbon cable
- A swollen battery pushing up under the touchpad
- Driver or settings problems after an update
- A failing motherboard connector
What we do
We check the software first, because it costs nothing to rule out. Then the cable, then the part. Single keys can often be refitted; a keyboard damaged by liquid is replaced.
One to watch
A touchpad that lifts or clicks by itself often means the battery underneath is swelling. Stop charging the laptop and call us: a swollen battery is a fire risk.
Questions
Can one key be replaced?
Often, if the mechanism under it is intact.
I spilled something on the keyboard. What now?
Switch off, unplug and do not turn it back on. Liquid under the keys can reach the motherboard.
Book a visit or a pickup
Call us or book online and tell us what is going wrong. We work with businesses across the United States, Canada and Central and South America: managed IT, security and support are delivered remotely, and drives, servers and NAS units for data recovery are shipped to us from anywhere in the Americas. We have no storefront, so there is nowhere to drop a machine off.