WD My Cloud Data Recovery
My Cloud is where many families and small offices keep their only copy of everything, which is exactly when a failure hurts.
WD My Cloud models we recover
- Single drive: My Cloud, My Cloud Home
- Two-bay: My Cloud Mirror, My Cloud Home Duo, EX2 Ultra, PR2100, DL2100
- Four-bay: EX4100, PR4100, DL4100
How these fail
- Solid or blinking red light. The drive inside is failing or the unit cannot start.
- My Cloud Home. Files are stored under coded names with a separate index, so the drive cannot simply be read on a computer.
- Older My Cloud units. Some no longer receive updates or remote access. The data on the drive is unaffected.
Before you send it
- Switch the device off and leave it off.
- Do not format, initialize or run repair tools.
- For a NAS, RAID or server, send every drive, numbered by bay or slot.
- Tell us which files or folders matter most.
Questions
Can I take the drive out and plug it into my PC?
It will not appear in Windows: the drive uses a Linux file system. Do not let Windows initialize it.
My Cloud Home lost its connection to the WD service. Is my data gone?
No. It is still on the drive.
Book a visit or a pickup
Call us or book online and tell us the make, the model and what is going wrong. For IT support a technician comes to your home or office. For a repair we pick the computer up from your door, fix it at our own workshop in Burbank and bring it back. We have no storefront, so there is nowhere to drop a machine off. Outside our area, you can mail it to us.