LaCie Data Recovery
LaCie drives are a standard in film, photo and music work, which makes them common in Los Angeles, and the data on them valuable.
LaCie models we recover
- Portable: Rugged Mini, Rugged USB-C, Rugged Thunderbolt, Rugged SSD, Mobile Drive, Porsche Design
- Desktop: d2 Professional, d2 Thunderbolt, 1big Dock
- RAID: Rugged RAID, Rugged RAID Pro, 2big RAID, 2big Dock, 5big, 6big, 12big
How these fail
- Rugged drives. The orange bumper protects the case, not the drive. The Seagate laptop drive inside fails from drops like any other.
- 2big and Rugged RAID. Many ship set to RAID 0, which spreads every file across both drives. If one fails, both are needed for recovery.
- Power supplies. A failed adapter on a desktop model can look like a dead drive.
Before you send it
- Switch the device off and leave it off.
- Do not format, initialize or run repair tools.
- For a NAS, RAID or server, send every drive, numbered by bay or slot.
- Tell us which files or folders matter most.
Questions
One drive in my 2big has failed. Is everything lost?
Not necessarily, even in RAID 0. We image both drives and rebuild the pair.
Can you recover footage from a LaCie drive?
Yes. Tell us the camera and file types so we can check the recovered clips.
Book a visit or a pickup
Call us or book online and tell us the make, the model and what is going wrong. For IT support a technician comes to your home or office. For a repair we pick the computer up from your door, fix it at our own workshop in Burbank and bring it back. We have no storefront, so there is nowhere to drop a machine off. Outside our area, you can mail it to us.