Asustor Data Recovery
Asustor NAS units use standard Linux RAID, which is good news when one fails.
Asustor models we recover
- Drivestor: AS1102T, AS1104T, AS3302T, AS3304T
- Nimbustor: AS5202T, AS5304T, AS5402T, AS5404T
- Lockerstor: AS6602T, AS6604T, AS6702T, AS6704T, AS6508T, AS6510T
How these fail
- Volume inactive or degraded. Do not re-initialize. The array can usually be rebuilt from images.
- Ransomware. Internet-exposed Asustor units were hit by the Deadbolt ransomware in 2022. Disconnect the NAS and call us.
- Failed ADM update. The system can be repaired once the data is safe.
Before you send it
- Switch the device off and leave it off.
- Do not format, initialize or run repair tools.
- For a NAS, RAID or server, send every drive, numbered by bay or slot.
- Tell us which files or folders matter most.
Questions
Does the file system matter?
It tells us how to rebuild the volume. Asustor uses ext4 or Btrfs.
Do you need the NAS itself?
The drives are enough, numbered by bay.
Book a visit or a pickup
Call us or book online and tell us the make, the model and what is going wrong. For IT support a technician comes to your home or office. For a repair we pick the computer up from your door, fix it at our own workshop in Burbank and bring it back. We have no storefront, so there is nowhere to drop a machine off. Outside our area, you can mail it to us.